The Wine Group is one of the top leaders in the wine industry. As a privately held management-owned company with 14 wineries in California, New York, and Australia, we thrive to win with exceptional people who share our values. We produce many well-known brands including Franzia, Cupcake, Chloe, Flip Flop, Save Me San Francisco, Insurrection, Concannon, Benziger and Imagery. We are a successful company looking to employ talented individuals on our team who are self-motivated, positive and energetic. If this sounds like you, we encourage you to apply!
This position is responsible for the total customer experience in the Benziger Family Winery Tasting Room, delivering on the sales and club acquisition goals while providing best-in-class service in a high volume, customer centric environment. The Tasting Room Manager coordinates all aspects of the tasting room and will be expected to be a leader in the following areas: Managing and coordinating all daily consumer facing activities on property, including greeting visitors, providing tastings, wine education and tour and tasting room events staffing Driving sales and club acquisition results within all sales and experience venues Assembling a high performing staff and providing consistent training, analytics, motivation and other activities required to drive success Collaborating and working well within the overall retail sales team management to coordinate consumer, trade, VIP, wine club, large groups, tasting room events, etc. Developing and building partnerships within the company, Understanding and identifying with sales reporting Reporting to this position: Full-time and part-time tasting room staff
Meet/Exceed sales goals: Wine & non-wine merchandise Drive volume and margin while managing product mix Increase average sales per visitor and average bottle price Upsell guests from main bar into elevated tasting experiences Assist in setting annual Tasting Room budgets and monthly budget reviews Cultivate a high performing sales organization Recruitment, motivation and training (e.g. sales, promotions, club offerings, experiences) Mentor and review supervisors and staff, addressing complaints and resolving conflicts Schedule and conduct regular staff meetings, tastings, seminars and other events to enhance communication and teamwork Develop effective sales promotions and policies (in conjunction with cross-functional teams) Increase customer acquisition Execute best-in-class wine club, tour and tasting experiences, and tasting room events Retail Operations
3+ years of prior relevant experience in a managerial role is required; candidates with tasting room retail, direct to consumer sales, restaurant or hotel experience will be strongly preferred Must be 21 years of age High School Diploma or Equivalent required College degree in retail/business management or hospitality, or equivalent experience strongly preferred Must hold a valid driver’s license Must be available to work weekends, special events and holidays Excellent communication, organizational and interpersonal skills are a must Superior customer service skills and service driven Demonstrated ability to multi-task, follow-up and work in a fast pace environment under pressure Must have strong attention to detail Pro-active and thorough in completing existing tasks and pursuing new assignments Ability to work independently with minimal direct supervision Enthusiasm for wine and interest in expanding expertise
Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc. Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks Ability to stand for long periods of time