Confidential Client Hospitality Manager

Posted in , on August 31, 2017

WineTalent

Company Website

Www.winetalent.net

Contact Email

Amy@winetalent.net

Job Type

Full Time

Job Location City

St. Helena, CA

Address

1400 Silverado Trail

Description

Hospitality Manager:  WineTalent is working with our confidential client in St. Helena, CA, to find an experienced hospitality professional to lead the hospitality team at the winery.

Job Description:  Situated in the heart of the Napa Valley, WineTalent’s client is seeking a Hospitality Manager to oversee the staff and manage the guest experience at a busy tasting room on the Silverado Trail.   Working with colleagues from the wine club team, the Hospitality Manager will be directing the tasting room, facilitating wine club sign-ups, managing wine sales and overseeing hospitality events.  This position will be managing a team of 10 tasting room personnel as well as a few key hospitality support personnel.

Responsibilities:

  • Oversee daily tasting room operations including staffing.
  • Handle outreach to business partners including destination management companies, tour providers and wineries.
  • Manage wine and non-wine sales including shipping, inventory management and providing top-line customer service when necessary.
  • Ensure the tasting room is stocked with all necessary items including stemware, wine supplies, retail goods and related items.
  • Market winery’s hospitality program within local community, to wine enthusiasts and to business partners.
  • Manage and build VIP and key customer relationships.
  • Determine areas where improvement is needed and put systems in place to correct and improve.
  • Manage tasting room within annual company budget and periodically make adjustments to maximize profitability

 Qualifications:

  • 2 or more years in a hospitality management position within the wine industry.
  • Experience with AMS and Vin65 preferred
  • Proven personnel management experience including recruiting, interviewing, hiring, training, scheduling, coaching and effectively reviewing performance.
  • Solid DTC sales management experience.
  • Understanding of government regulations including compliance and consumer shipping regulations.

All applicants and inquiries will be treated with the utmost confidentiality.

How to apply

Email resumes to amy@winetalent.net

Apply Now

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